Return Policy for Physical Items
Eligible items may be returned for Store Credit only. Returns must be returned within 30 days of the ship date received. M4Reactor will not accept any returns after 30 days.
Returned items must be unused and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Merchandise purchased online can be returned to our mailing address or in-person at our facility. Please keep in mind that in-store returns will be issued store credit that can only be used in-store. We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.
* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Please contact us immediately to report a damaged item. We will issue you store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
Once we receive your package, we will email you with a store credit code in the amount of your item, plus the cost of the shipping return.
Refund Policy for Events, Classes, Membership and other non-physical items:
Memberships can be cancelled at any time. No refunds are given for early termination of memberships.
Registration fees for Events and Courses
To cancel a reservation, contact us immediately at info@M4Reactor.org or call use at 443-736-2113. The amount of refund will depend on the type of the event or course and the specific terms of that event or course.
Unless otherwise specified, you will receive a full refund if you cancel a reservation within 30 days of an event or class. You will receive a 50% refund if you cancel a reservation within 15 days of an event or class. You can cancel a reservation up to the start of an event or class but no refund is given if your cancellation is within 15 days of the event or class.
Refunds for Digital Products
Digital products cannot be refunded.